Login notifications. Your IPTV panel can email a customer whenever their account is accessed from a new device. "New login from Chrome on Windows at 8:15 PM. Was this you?"
The notification prevents "my account was hacked" claims. The customer sees the login. If it wasn't them, they change their password immediately. If it was them, they ignore it. Either way, you have a record. Your IPTV panel supports this. Most resellers never enable it.
Here's the thing – I've seen IPTV reseller operators lose disputes because a customer claimed their account was hacked. The customer had given their password to a friend. The friend abused it. The customer blamed the reseller. Login notifications would have shown the customer the new login. They would have known.
For an IPTV reseller UK, login notifications are cheap insurance. Enable them. Your customers will appreciate the security. You'll appreciate the evidence.
What actually works is a "new device" email template. "We noticed a login from a new device. If this was you, ignore this email. If not, click here to reset your password." The template is pre-written. Your IPTV panel sends it automatically.
A real-world scenario: a reseller enabled login notifications. A customer's account was accessed from a foreign country. The customer received the notification. They changed their password immediately. The hacker was locked out. The customer thanked the reseller for the security feature.
Most operators find that the IPTV reseller UK operators with the fewest "hacked account" claims use login notifications. Their IPTV panel alerts customers. The alerts prevent disputes.
Honestly, find the login notification setting in your IPTV panel right now. Enable it. Your customers will be safer.